Terms of service

1. Who these terms are with

These terms are between you and Restorative Labs LLC (“Restorative Labs”, “we”), a company in Chicago, Illinois. They cover this website (myrestoreapp.com), our client portal (portal.myrestoreapp.com), and the services we provide. By using them, you agree to these terms.

2. Your portal account

You sign in with a code or link sent to your email. Keep access to that email secure, because anyone who can read it can sign in as you. Tell us right away if you think someone else has signed in to your account. The information you give us should be accurate and up to date.

3. How a project works

• Shaping the plan is free. We work with you to agree on the goal, the numbers we’ll track, and what we’ll build. There’s no charge for this.
• Your price. We then send a fixed-price quote. It lists each part of the project, what’s included and not included, the dates, and what we need from you. A quote is good until the date shown on it.
• Signing. When you approve a quote, you sign our client agreement by typing your name. The signed quote and agreement are the deal for that project. If they ever conflict with these terms, the signed agreement wins.
• Anything new. Work that isn’t in the quote is a new request. We’ll quote it before starting.

4. Payments

• A deposit, shown on your quote, is due when you sign. Work starts once it’s paid.
• The rest of the price is split across the parts of your project. Each part’s share is due when that part is delivered. That part’s final files are released once its share is paid.
• Payments are processed by Stripe and paid to Restorative Labs LLC.
• Outside costs are yours and are paid directly by you unless the quote says otherwise. Examples include ad spend, domain names, hosting, and store or app subscriptions.

5. Changes and revisions

Your quote says how many rounds of changes are included for each part. More rounds are quoted before we start them.

6. Your timeline

Your portal shows the plan and how each part is going. Dates depend on getting what we need from you on time, such as content, logins, feedback and approvals. If something from you arrives late, the dates may move by the same amount.

7. Ownership

Once a part is paid in full, you own its final delivered files. We keep ownership of our tools, templates, code libraries, raw footage and working files unless the quote says otherwise. We may show finished work in our portfolio unless you ask us not to in writing.

8. What you give us

You keep ownership of the content you give us, such as logos, photos, text and products. You let us use it to do your project. You confirm you have the right to share it with us. For video work, you’re responsible for making sure anyone filmed at your location agrees to appear. We’ll give you a simple release form.

9. Ending a project early

Either of us may end a project in writing. The deposit covers work already done and is not refunded once production has started. Work completed beyond the deposit is billed at the quoted rate.

10. Using the portal

Please don’t misuse the website or portal. Don’t try to access other people’s projects, upload harmful files, or interfere with how the service runs. We may suspend access if someone does.

11. Limits

We work hard to deliver great work on time. Beyond what’s in your signed quote and agreement, our services are provided as they are. We can’t promise specific business results, such as sales, followers or rankings. To the extent the law allows, our total responsibility for any claim about a project is limited to the amount you paid us for that project, and neither of us is responsible for indirect or lost-profit damages.

12. Law

These terms are governed by the laws of the State of Illinois. Any dispute will be handled in the courts of Cook County, Illinois.

13. Changes to these terms

If we change these terms, we’ll update the date at the top. Changes don’t affect a quote you’ve already signed.

14. Contact

Restorative Labs LLC
1821 West Hubbard Street, Suite 209
Chicago, IL 60622
ask@myrestoreapp.com

See also our privacy policy.